SHIPPING & RETURNS

1. Eligibility for Returns and Exchanges
• Timeframe: Items may be returned or exchanged within 30 days of delivery for online orders or purchase date for in-store purchases.
• Condition: Products must be:
• Unused and in their original condition (no signs of wear, damage, or installation).
• In original packaging, including all manuals, tags, and accessories.
• Accompanied by the original receipt or proof of purchase (e.g., order confirmation email).
• Non-Returnable Items:
• Custom-made or special-order parts
• Electrical components (e.g., batteries, wiring harnesses) due to safety and compatibility concerns.
• Clearance or final-sale items (clearly marked at purchase).
• Items damaged due to improper installation, misuse, or accidents.
• Hazardous materials (e.g., oils, chemicals) per safety regulations.

2. Return Process

1. Initiate a Return:
• Contact our customer service team at Sales@bcrco.net within 30 days of delivery/purchase.
• Provide your order number, item details, and reason for return.
• We’ll issue a Return Merchandise Authorization (RMA) number, which must be included with your return.
2. Package and Ship:
• Securely pack the item in its original packaging with all included components.
• Include the RMA number and a copy of your receipt/order confirmation.
• Ship the package to 10905 Cardinal Crest Ln LV, NV 89144 using a trackable shipping method. We recommend insuring the shipment, as we’re not responsible for lost or damaged returns.
3. Return Shipping Costs:
• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect due to our error.
• If we made an error (e.g., shipped the wrong part), we’ll provide a prepaid shipping label.
4. Inspection and Refund:
• Once we receive and inspect the returned item (typically within 5–7 business days), we’ll notify you via email about approval or rejection.
• Approved refunds will be issued to the original payment method within 7–10 business days, depending on your bank or card issuer.
• Refunds cover the item’s purchase price, excluding original shipping fees.
3. Exchange Process
• Eligibility: Exchanges are available for the same item (e.g., different size or color) or a comparable item of equal or lesser value, subject to availability.
• Process:
• Follow the same steps as the return process, indicating you want an exchange.
• We’ll confirm availability of the replacement item and provide instructions.
• Customers cover shipping costs for sending the original item back, unless the exchange is due to our error (e.g., wrong part shipped).
• We’ll cover shipping for the replacement item if the exchange is due to our error.
• Price Differences: If exchanging for a higher-priced item, you’ll be invoiced for the difference. If lower-priced, we’ll refund the difference.
4. Defective, Damaged, or Incorrect Items
• Defective Items: If a part is defective within 30 days of delivery/purchase, contact us immediately. We’ll provide a prepaid shipping label for returns and offer a replacement or full refund, including shipping costs.
• Damaged Items: Report items damaged during shipping within 5 business days of delivery. Provide photos of the damage and packaging to Sales@BCRco.net. We’ll arrange a replacement or refund and cover all shipping costs.
• Incorrect Items: If we shipped the wrong part, contact us within 5 business days. We’ll send the correct item with a prepaid return label for the incorrect one.
5. Restocking Fees
• A 15% restocking fee may apply to returns of non-defective items that were correctly shipped, to cover handling and restocking costs.
• No restocking fee applies to defective, damaged, or incorrect items.
6. International Returns
• For international orders, customers are responsible for return shipping costs, customs fees, and duties, unless the return is due to our error.
• Contact us for specific instructions, as return processes vary by country.
7. Contact Us
If you have questions or need assistance, reach out to:
• Email: Sales@BCRco.net

• Hours: Monday–Friday, 9 AM–5 PM PST
• Address for Returns: Sales@BCRco.net
9. Policy Updates
We reserve the right to update this policy at any time. The current policy applies at the time of your return or exchange request. Check www.bcrco.net for the latest version.